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Reviews for Austin Plumbing & Polar Express Heating and Air of Waukesha County

(879 Published Reviews, 5 Average Rating)

Todd was our technician and he gave all of our equipment an excellent inspection and servicing. He showed me the components that were at risk and those that had time left on them. Knowing our HVAC systems are being cared for make s tremendous difference for me a I travel and don't want to come home to problems. Great Job Todd, Polar Express and Austin Plumbing!
Todd's been taking care of our heating and AC needs for years. Always knowledgeable, thorough, courteous, and friendly, I give little thought regarding the performance of my systems, knowing the the regular maintenance that he performs has been top-notch.
Pete was here this morning to handle my annual plumbing inspection. As always the case with any Austin plumber I've ever had provide heating and plumbing services at my home, my experience was excellent. Pete was thorough and explained the recommendation he uncovered. I am so happy that I chose to sign up for their club membership. For a nominal $22.00 a month I get inspections of my plumbing, heating and air conditioning annually. I get discounts when repair is required. Austin Plumbing will always have my vote as a quality provider.
We have an older furnace/ac unit and recently had a fall A.C. tune up completed. Chad was our technician and was a pleasure to work with. He was very professional, thorough, and provided solutions relevant to our older system. -A couple days later, we were experiencing some of our pre-tune up issues and both Kim and Chad were able to fit us in their already busy schedule to revisit and fix the problem for good. This company really stands behind their work and we will certainly be calling again when it's time to talk replacement of this old system. Thanks Polar Express!
Today I had a yearly furnace/A/C tune up with Todd. He was very prompt and polite. He was the technician who installed my combination furnace/A/C 5 years ago. He has done tune-ups on a yearly basis and I like the continuity of care. He answered my questions and reassured me that with yearly inspections and tune-ups that my unit should continue to perform well. He was very professional and did an excellent job. Thanks!
All the service men are knowable and explain problems easlily for us to understand and no preasure to spend money on suggestions that they reccomend but just explain the importance instead.
I was fit in last minute it was great.
My inspection was great however I do have just one concern. I received an email to set up my appointment and in that email I was told I had 30 days to respond or I would lose my “free inspection”. My concern here is that I pay a monthly fee in order to get this inspection so I don’t feel it’s really “free” nor should I lose this inspection if I didn’t respond within 30 days.
Always very satisfied
Todd gave me insight into where I was likely to run into problems as my unit is about 20 years old. He explained the options for purchasing a unit when I am ready. Overall it was a great experience and it’s technicians like Todd that give me the confidence to continue partnering with Polar Express.
Great company to work with, scheduling, service, communication. Todd was efficient and explained everything very clearly, answering all questions. Thank you!!
Recently had to have my 22 year old central A/C looked at. Todd explained everything in detail and showed me my problems. It came down to the fact that I needed a new A/C and furnace. Todd and Troy had the new ones installed in less then a week, as promised. The were very professional and courteous and pleasant to do business with. I would highly recommend Polar Express and their techs, Todd and Troy. 100% satisfaction!
Jim came out within an hour, assessed the issue, gave an estimate and got right to work and did a great job explaining everything as he went. By afternoon my sewer issue was fixed. I would highly recommend for any future plumbing issues.
I’m so grateful for the outstanding service we always receive from our favorite plumbing and HVAC team!! Your team is always so pleasant and professional....I know I’m always going to have the job done right. Thank you!!
Todd has been to our house several times over the last couple of years. First, to repair our boiler and since then to perform twice-a-year heating and cooling checkup. He is always very courteous and professional. He always makes sure our questions are answered and that we are satisfied with his service. I would recommend Polar Express and Todd to anyone who needs heating and cooling services.
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