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Reviews for Austin Plumbing & Polar Express Heating and Air of Waukesha County

(888 Published Reviews, 5 Average Rating)

I would not consider calling another heating and cooling company for service. I like the friendly people who never tire of my questions.
We had a situation that came up right before going out of town that Austin Plumbing helped us with on very short notice. We had a vent pipe that was leaking, so every time it rained, we got water dripping onto the ceiling of our bedroom. Austin Plumbing worked with us to get it resolved quickly. Pete, the technician that came out, was absolutely wonderful, excellent personality and really cleaned up after himself. It was such a joy to have it go so smoothly. All of our experiences with Austin Plumbing are excellent and this was another example of excellent service provided by Austin Plumbing.
I have had both, Austin Plumbing and Polar Express at my home this Fall. The service was great! All of the men that came to my home were very polite, friendly, and very knowledgeable. I will definitely recommend both of your companies.
quality work.....knowledgeable.....very satisfied......
Todd showed up promptly at the scheduled time, diagnosed the problem and made timely repairs. This company is always dependable!
Austin Plumbing's plumbers are great. They provide dependable, reliable, and quality service whenever I've needed a plumber in an emergency situation.
Service provided by Todd on 9 October 2018 (Job #1028070) was done in top notch fashion and on-time, . . . as usual!
Todd came to my home to perform my annual furnace check-up. He was polite, kind, courteous, and very knowledgeable about his job. He explained everything to me, cleaned my electrostatic filter, and checked my vents to make sure they were clean. He left the area he was working in as clean as it was before he came. Great service from a great company!
We are very impressed with Jasen's knowledge, expertise, and efficiency in installing our water heater. Thank you, Jasen!
Todd was our technician and he gave all of our equipment an excellent inspection and servicing. He showed me the components that were at risk and those that had time left on them. Knowing our HVAC systems are being cared for make s tremendous difference for me a I travel and don't want to come home to problems. Great Job Todd, Polar Express and Austin Plumbing!
Todd's been taking care of our heating and AC needs for years. Always knowledgeable, thorough, courteous, and friendly, I give little thought regarding the performance of my systems, knowing the the regular maintenance that he performs has been top-notch.
Pete was here this morning to handle my annual plumbing inspection. As always the case with any Austin plumber I've ever had provide heating and plumbing services at my home, my experience was excellent. Pete was thorough and explained the recommendation he uncovered. I am so happy that I chose to sign up for their club membership. For a nominal $22.00 a month I get inspections of my plumbing, heating and air conditioning annually. I get discounts when repair is required. Austin Plumbing will always have my vote as a quality provider.
We have an older furnace/ac unit and recently had a fall A.C. tune up completed. Chad was our technician and was a pleasure to work with. He was very professional, thorough, and provided solutions relevant to our older system. -A couple days later, we were experiencing some of our pre-tune up issues and both Kim and Chad were able to fit us in their already busy schedule to revisit and fix the problem for good. This company really stands behind their work and we will certainly be calling again when it's time to talk replacement of this old system. Thanks Polar Express!
Today I had a yearly furnace/A/C tune up with Todd. He was very prompt and polite. He was the technician who installed my combination furnace/A/C 5 years ago. He has done tune-ups on a yearly basis and I like the continuity of care. He answered my questions and reassured me that with yearly inspections and tune-ups that my unit should continue to perform well. He was very professional and did an excellent job. Thanks!
All the service men are knowable and explain problems easlily for us to understand and no preasure to spend money on suggestions that they reccomend but just explain the importance instead.
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